Your satisfaction is extremely important to us, and if you are not entirely happy with your purchase you may return the item within 14 days of purchase for an online credit or refund less shipping. Items must be returned in original condition (unused, unwashed, unworn, and unaltered) with the original tags attached. Please allow 10 days from the time you mail your order for your return to be processed. You are responsible for covering the cost of return postage.
Please send your returns to the following address:
16a Waterloo St
Narabeen NSW 2101
Prior to returning the item, email us at email@example.com to ensure that we are aware of your intention to return your goods. Once the return has been processed, and the item has been inspected, we will credit you with your choice of a store credit or refund . Please note that the item will remain the responsibility of the sender until it reaches powerlinez.
If, for any reason, you would like to exchange the item you have purchased for a different size or alternate product, we would be happy to offer an exchange. To ensure that the item you want is in stock, please email us at firstname.lastname@example.org requesting the new item, and outlining the item you wish to exchange. We will then place that item on hold, and once your return has been inspected and processed, we will issue your new item. If there is any difference in price between the two items, it will either be deducted from your credit card (for more expensive items), or offered in the form of a store credit (for less expensive items). Please note that the returned item will remain the responsibility of the sender until it returns to powerlinez.
Sale & Discounted Items
Unfortunately, for sale items and purchases made with a coupon code, we are unable to offer a full refund. However, we are more than happy to offer a store credit that may be used on any items listed on the powerlinez.com. Should you wish to return a sale or discounted item, please contact us at email@example.com.
Customer satisfaction is extremely important to us but all warranties offered are the manufacturers warranties and not that of powerlinez.com, in the event of a warranty enquiry please contact firstname.lastname@example.org and we will instruct you of the correct procedure specified by the supplier.